From "is this makhana really the large grade?" to "do you deliver COD to my PIN?" — if you’ve wondered it, someone has asked it. Browse by topic, or jump straight to your question via the categories below.
We stock large, hand-graded fox nuts (makhana) - the big, light, crisp pops, not the small broken bits or "suta" you often find loose in the market. Each lot is sorted for size and cleaned before packing.
We sell plain, un-fried makhana so you can roast or flavour them your way. Dry-roast for a few minutes in a little ghee with salt or your favourite seasoning and they turn light and crunchy.
Yes. We source makhana directly from growing regions with no chain of agents in between, which is how we keep both the quality high and the price honest.
Yes - our FSSAI licence number (11520790000402) is on every pack and the product is checked for quality before dispatch.
Kalanamak is an aromatic, soft-textured heritage rice from the Terai region, often called "Buddha rice". It is prized for its distinctive fragrance and flavour and is a traditional GI-tagged variety.
That natural aroma is the hallmark of genuine Kalanamak rice - it comes from the variety itself, not from any added fragrance. It is exactly what you want from this rice.
Rinse, soak for 20-30 minutes, then cook with a little extra water than usual. It works beautifully plain, in pulao, or in kheer where its aroma really shines.
It is a premium heritage variety, so it costs more than everyday rice - but because we buy direct from growers, our pricing stays well below the gourmet retail brands.
We carry the everyday dals and pulses a kitchen runs on, cleaned and sorted so you are not picking out stones and grit. Check the shop for the current range and pack sizes.
We focus on clean, wholesome grain rather than heavy cosmetic polishing. Each lot is cleaned and graded before packing.
Keep them in an air-tight container in a cool, dry place away from direct light and moisture. Stored well they keep for several months. A bay leaf or a few cloves in the jar helps keep pests away.
Yes - all TruValue Foods products carry our FSSAI licence and are quality-checked before dispatch.
Our pure desi ghee is made the traditional bilona way - cultured curd, slow-cooked until the butter releases its golden, grainy ghee. It carries the aroma and texture you expect from real desi ghee.
Yes, and that is a good sign. Pure cow ghee turns grainy and creamy-white below about 25°C and re-liquefies on its own as the weather warms. It does not affect quality at all.
No. Stored on a cool, dry shelf and scooped with a clean, dry spoon, pure ghee is shelf-stable. Refrigeration only makes it harder to scoop.
Yes - the FSSAI licence number is printed on every pack and each lot is quality-checked before it leaves us.
Keep makhana in an air-tight container in a cool, dry place. They stay crisp for months sealed; if they soften over time, a quick dry-roast brings the crunch right back.
A cool, dry shelf is plenty - no refrigeration needed. Use a clean, dry spoon every time (water introduces spoilage). Keep away from direct sunlight and the stovetop.
Air-tight container, cool and dry, away from direct light and moisture. A few cloves or a bay leaf in the jar helps keep pantry pests away.
Every pack carries a packed/best-before date and our FSSAI licence number. Use the printed date as your guide and store as above for best results.
Metro PIN codes (Mumbai, Delhi, Bengaluru, Pune, Hyderabad, Chennai, Kolkata, Ahmedabad) get delivery in 2-4 working days. Tier-2/3 cities take 3-6 days. Hilly and north-east PINs add 1-2 days. We dispatch within 24 hours of receiving an order.
Yes - on every order above ₹999. Below that, a flat ₹79 shipping fee applies regardless of weight or distance.
Not yet. Domestic India only. We are evaluating Singapore, UK and US for 2026 but no firm date.
Most metros and tier-1 PINs are served by Delhivery surface or air. Remote PINs go via Bluedart or India Post Speed Post. The tracking link in your shipment email lets you check progress live.
The checkout page checks your PIN against our courier coverage map in real time. If it is not serviceable, the page tells you before you pay. You can also pre-check at the product page.
Yes. Every order is sealed and packed securely in protective cartons for transit. We have shipped across India with a very low damage rate. If anything arrives damaged or tampered with, we replace within 48 hours - just send a photo.
Not currently. Every dispatch is a third-party courier handoff with their standard transit windows.
Cards (Visa, Mastercard, RuPay, Amex), UPI, all major net-banking, and wallets - all secured via Razorpay. We are also adding Bank Transfer for B2B orders.
Yes. We never see or store your card details. Razorpay is PCI-DSS Level-1 certified and uses bank-grade encryption end-to-end.
Razorpay supports EMI on most credit cards (3, 6, 9, 12 months). The option appears at checkout if your card is eligible.
Yes. A GST invoice is auto-generated for every order and emailed within a few minutes. For B2B orders, send us your GSTIN at checkout (in the notes field) so we can include it on the invoice.
Yes - COD is available across most serviceable PIN codes in India. The option appears at checkout once your PIN is confirmed as serviceable.
Any COD handling fee, if applicable, is shown clearly at checkout before you confirm the order - no surprises.
In most cases yes - many of our courier partners accept UPI/QR at the doorstep in addition to cash. It depends on the courier serving your area.
7-day no-questions return on all unopened, sealed products. If a sealed product feels off or arrived damaged, message us with a photo - we replace or refund, no fuss.
For food-safety reasons we cannot resell opened products, so opened packs are not eligible for return. But if there is a genuine quality issue (off smell, off taste, foreign object) please send a photo and a description - we will replace or refund on a case-by-case basis. We have honoured every such request so far.
Refunds hit your original payment method within 5-7 business days. For UPI / net-banking, usually 2-3 days. For credit cards, 4-7 days. We trigger the refund the same day we receive the returned product or approve a damage claim.
Send a photo of the package and the damaged item to info@truvaluefoods.in or WhatsApp +91-91123-45165 within 48 hours. We will arrange replacement or refund within 2 working days.
Yes - anytime before it ships (usually within 24 hours of placing). WhatsApp +91-91123-45165 or email info@truvaluefoods.in with your order code. Once a courier picks it up, you would need to refuse delivery and we will refund on return.
You will get the tracking number on email AND WhatsApp on +91-91123-45165 the moment your order ships. The tracking link in that email opens the courier's live tracking page. You can also see status under "My orders" in your account.
Check spam first (search "TruValue Foods"). If still missing, your order is fine - just email info@truvaluefoods.in with the phone number you placed the order with and we will resend.
WhatsApp +91-91123-45165 is fastest (usually a reply within the hour, 10am-9pm IST). Email info@truvaluefoods.in for anything that needs paperwork.
Pick a product, pick a delivery interval (every 30, 45, 60 or 90 days), and check out. We ship and bill on the same schedule automatically. You can pause, change qty or cancel any time from your account.
Yes - subscribed orders get 10% off the listed price, every shipment. The discount is applied automatically.
Yes. Open your account, go to Subscriptions, and hit Pause. You can resume any time. Paused subscriptions do not ship and do not bill.
Same place - in your account under Subscriptions. Changes take effect from the next shipment.
Each product is sealed in food-safe packaging and protected for transit in sturdy cartons, so it reaches you fresh and intact.
We use recyclable cartons for shipping and are continually working to reduce plastic across our packaging chain.
Yes - bulk pack sizes are available for several staples for larger households, kitchens and gifting. Email info@truvaluefoods.in with your requirement for bulk pricing.
Yes, to grocery stores, cafes, restaurants and corporate gifting programmes. Minimum order ₹25,000. Email info@truvaluefoods.in for a price sheet and the wholesale agreement.
We do custom-curated gift boxes combining makhana, rice, pulses and ghee, with a printed card. Lead time 7-10 days. WhatsApp +91-91123-45165 with your headcount and budget.
Not at this stage. Every pack that leaves our facility carries the TruValue Foods label - keeps the quality story consistent.
No. Guest checkout works. We auto-create a lightweight account against your email so you can track the order and reorder later - just hit "Forgot password" on the login page to set one.
Visit https://truvaluefoods.in/forgot, enter your email, and we send a one-time link valid for 30 minutes.
Only to fulfil your order, send transactional updates, and (if you opt-in) occasional product news. No third-party trackers beyond standard analytics. We never sell email lists. Full privacy policy at https://truvaluefoods.in/privacy.
Email info@truvaluefoods.in from the registered address with subject "Delete my data". We process within 7 days and confirm in writing.